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NEBEL STREET ANIMAL HOSPITAL COVID-19 PROTOCOL
***NOTE - If pet owners refuse to follow these new protocols, then you will be asked to reschedule for when these guidelines are no longer in place.
1. In order to protect the health and safety of our team, our doctors and other clients, we request that all clients that are showing signs of illness that be associated with COVID-19 stay at home and not bring their pet to Nebel Street Animal Hospital. These symptoms include but are not limited to:
Fever
Cough
Shortness of breath or difficulty breathing
Chills
Repeated shaking with chills
Muscle pain
Headache
Sore throat
New loss of taste or smell
THERE IS NO SMOKING ALLOWED IN OUR HOSPITAL PARKING LOT WHILE WAITING FOR YOUR PET DURING THESE RESTRICTIONS. WE APPRECIATE YOUR UNDERSTANDING.
2. Pet owners are not allowed to enter the building. This is to minimize close contact and maintain social distancing between our pet owners and our staff . We ask you to use hand sanitizer or wash your hands prior to your appointment and wear a face mask. We are currently a no contact zone.
3. When you arrive for your appointment, please call our office (301-230-6595) to alert our staff that you have arrived and what type and color of vehicle you are in. If you reach our answering machine,DO NOT leave a message. Call back until you reach a person to speak with. Please remain in your vehicle and someone from our staff will come out to meet you. Please have your pet in the rear seat or passenger side of the vehicle. A staff member will remove your pet from your vehicle. You are not to exit your vehicle. All pets must be secured with a leash/harness or in a carrier. NSAH staff are restricted from entering your vehicle to secure your pet. Our staff member will take your pet in for the appointment.
4. We ask that you remain on site in your vehicle during your pet's appointment to make sure you are readily available should we need to speak with you. Keep your cell phone free at all times. We want to return your pet to you as quickly as possible and reduce the amount of stress. If you must get out of your car while your pet is inside our hospital, we ask that you keep your mask on.
5. Once your pet has been fully evaluated, the veterinarian will contact you via phone to go over their findings, recommendations and answer any questions you may have. You will then be transferred to our receptionist that will collect payment via a credit card over the phone. We ask our clients to only use credit/debit cards at this time. We will not accept cash or a check. A staff member will then bring your pet back to your vehicle along with any prescribed medications, etc.
6. Please call ahead (301-230-6595) for any medication refills and food requests. Call us when you arrive. Once again, do not leave a message. Call back until you reach a person to speak too. We will obtain payment information over the phone and bring your products to you. Please stay in your vehicle at all times.
WE APPRECIATE YOUR UNDERSTANDING DURING THIS TIME AND WE ARE LOOKING FORWARD TO GETTING BACK TO NORMAL SOON.
THE DOCTOR'S AND STAFF OF NEBEL STREET ANIMAL HOSPITAL
NEBEL STREET ANIMAL HOSPITAL COVID-19 PROTOCOL
***NOTE - If pet owners refuse to follow these new protocols, then you will be asked to reschedule for when these guidelines are no longer in place.
1. In order to protect the health and safety of our team, our doctors and other clients, we request that all clients that are showing signs of illness that be associated with COVID-19 stay at home and not bring their pet to Nebel Street Animal Hospital. These symptoms include but are not limited to:
Fever
Cough
Shortness of breath or difficulty breathing
Chills
Repeated shaking with chills
Muscle pain
Headache
Sore throat
New loss of taste or smell
THERE IS NO SMOKING ALLOWED IN OUR HOSPITAL PARKING LOT WHILE WAITING FOR YOUR PET DURING THESE RESTRICTIONS. WE APPRECIATE YOUR UNDERSTANDING.
2. Pet owners are not allowed to enter the building. This is to minimize close contact and maintain social distancing between our pet owners and our staff . We ask you to use hand sanitizer or wash your hands prior to your appointment and wear a face mask. We are currently a no contact zone.
3. When you arrive for your appointment, please call our office (301-230-6595) to alert our staff that you have arrived and what type and color of vehicle you are in. If you reach our answering machine,DO NOT leave a message. Call back until you reach a person to speak with. Please remain in your vehicle and someone from our staff will come out to meet you. Please have your pet in the rear seat or passenger side of the vehicle. A staff member will remove your pet from your vehicle. You are not to exit your vehicle. All pets must be secured with a leash/harness or in a carrier. NSAH staff are restricted from entering your vehicle to secure your pet. Our staff member will take your pet in for the appointment.
4. We ask that you remain on site in your vehicle during your pet's appointment to make sure you are readily available should we need to speak with you. Keep your cell phone free at all times. We want to return your pet to you as quickly as possible and reduce the amount of stress. If you must get out of your car while your pet is inside our hospital, we ask that you keep your mask on.
5. Once your pet has been fully evaluated, the veterinarian will contact you via phone to go over their findings, recommendations and answer any questions you may have. You will then be transferred to our receptionist that will collect payment via a credit card over the phone. We ask our clients to only use credit/debit cards at this time. We will not accept cash or a check. A staff member will then bring your pet back to your vehicle along with any prescribed medications, etc.
6. Please call ahead (301-230-6595) for any medication refills and food requests. Call us when you arrive. Once again, do not leave a message. Call back until you reach a person to speak too. We will obtain payment information over the phone and bring your products to you. Please stay in your vehicle at all times.
WE APPRECIATE YOUR UNDERSTANDING DURING THIS TIME AND WE ARE LOOKING FORWARD TO GETTING BACK TO NORMAL SOON.
THE DOCTOR'S AND STAFF OF NEBEL STREET ANIMAL HOSPITAL
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Hours
Monday: 7:30a-7:30p Tuesday: 7:30a-7:30p Wednesday: 7:30a-7:30p Thursday: 7:30a-7:30p Friday: 7:30a-7:30p Saturday: 8:30a-2p Appointments available 10a-6:30p Monday-Friday Appointments available 9-12:30 Saturday CALL US: 301-230-6595 |
